We are now recruiting for the 2020 Season!
If you are a customer focused, conscientious, able to take direction, and enjoy working as part of a team or individually – we would love to hear from you!
The roles within Visitor Services are active, and will require flexibility. Based in the ticket kiosk or within the Castle, we are looking for individuals confident in interacting with the public. Welcoming guests, delivering guided tours, checking tickets, cash handling, alongside occasional light housekeeping are a few of the daily tasks. In addition, use of an EPOS till and ticket management system is an essential part of the Visitor Services roles.
Visitor Services Assistant (Kiosk) Job Description
Visitor Services Assistant Job Description
Assisting in the efficient and profitable operation of the Castle’s retail outlets: the Gift Shop; the Highland Shop; and the Wool Shop. Presenting a welcoming and positive attitude to visitors. Cleaning and restocking shelves, processing and pricing. Displaying stock attractively and effectively using stock rotation. In addition, operation of EPOS till, including cash handling and paperwork.
The Courtyard Cafe can seat approximately 75 people, with tables in the outside Courtyard for use on dry days. Varied daily jobs, from serving food and drink, operating the till including cash handling, maintaining the tidy and clean standards of the cafe whilst working together with staff in other departments to deliver a high standard of visitor experience, you’ll need to be adaptable. Furthermore we have an additional outlet, the Coffee House situated at the Castle entrance offering snacks, soft and hot drinks.
A team player with kitchen experience is required. Confident in the delivery of light lunches, snacks and soups from our menu. Daily baking and preparation alongside the ability to meet the demands of busy kitchen service. This is a full time position, five days from seven from 8am to 4pm daily. Please email firstname.lastname@example.org to find out more.
Duty Manager (Permanent Position)
If you consider yourself as a self-driven, proactive team leader we want to hear from you. The role will be diverse and experience in customer service, catering and retail will be a great advantage. You will be a hands on member of the team who will be expected to deal with customers, staff and management on a daily basis along with rota preparation and cash handling.
We deliver a high standard of customer service but continue to raise the bar so a trained eye for detail and a passion to exceed expectations is a given.
Please email covering letter and CV to email@example.com
To apply, please complete a form by clicking HERE or to request one, email firstname.lastname@example.org. Closing date for applications is Friday 21st February. Interviews will take place week commencing 2nd March. The Castle will open to the public on Saturday 11th April until Sunday 4th October 2020.